Frequently Asked Questions
You have questions, we have answers. Our FAQ page was built to answer some of the most common questions we hear from our customers and to make your experience that much easier. The FAQs are divided into three categories: payment and ordering, shipping, and product. If your question isn’t answered on this page, please don’t hesitate to call or email us. Our Pallet Rack Specialists are standing by, ready to help!
Ordering and Payment FAQs
No. In fact, there are a few ways to order from Pallet Rack Now. You can place your order online, call to request a quote, email your order, and call with your payment information. Choose whichever method is easiest and most convenient for you!
No, there is no minimum order quantity required to order from Pallet Rack Now. Whether you need a single row spacer or enough racking to fill a new warehouse, we’re here to deliver the products and service you need to get the job done quickly and easily.
Once your order is processed, you’ll get an order confirmation email that includes the details of your order. However, if you need a copy of the order invoice for your records, please reach out to us via phone or email and we’ll be happy to send you a copy.
Absolutely. Please keep in mind that the primary warehouses from which you can pick up your order are our Minnesota and Pennsylvania warehouses. Some of our other shipping locations do not allow order pick up, so if you’re planning on picking up from a location other than Minnesota or Pennsylvania, please reach out to us prior to placing your order.
We understand that not every situation is perfect when it comes to pallet rack. Sometimes you end up with more racking than you need, or the color isn’t quite what you’d expected. Whatever the case may be, we’re able to accommodate returns. However, please note that you will be responsible for sending the product back and will incur a 25% restock charge. Products are eligible for returns only within 30 days of the time of purchase and must be in their original condition.
Product FAQs
We do! Our online catalog is designed for simplicity and offers the essentials for what most people need to build a selective rack system. But these products are just a sampling of our full inventory. We also have additional brands, sizes, and products in stock that are not listed on the site. If you’re on the hunt for a product or brand that’s not on our site, give us a call and we’ll be happy to help you out.
While most teardrop pallet rack is compatible, we do not advise mixing two different brands in the same bay of racking if it can be avoided. Most importantly, it is generally not advisable to mix beams from two different brands in the same bay, even if they’re the same length.
Pallet rack capacities are typically rated for applications using just one brand of racking and will be void if combinations of brands are used in the same system. However, it’s usually okay to use a different brand of teardrop pallet rack as adder bays to an already existing system. In this situation, only the adder bay’s capacity will usually be void. This doesn’t mean the racking will not be sturdy and perform as needed, but that the guaranteed capacity for that bay will be waived since it’s being used in combination with a different product. For more information on teardrop pallet rack compatibility, we encourage you to read this helpful article.
Selective pallet rack is generally easy to assemble, only requiring a little elbow grease and help from a friend. It’s easiest to follow the directions by watching a video, so we’ve made a How to Assemble Pallet Rack video that you can watch here.
Shipping FAQs
Pallet Rack Now customers can always ship collect on their own accounts. If you’re planning on shipping collect, we do ask that you place your order with us over the phone or via email so you don’t get charged for shipping at checkout.
Freight costs vary from order to order based on weight and location. The sure-fire ways to find out what the freight for your order will cost are to fill in your shipping address at checkout or give us a call and have us work up a freight quote for you.
Our shipping specialists are some of the best in the business, and they take great care to ensure your product ships safely and securely on sturdy pallets. If there is any damage to the product upon arrival, please do not sign off on the delivery. While the vast majority of our shipments arrive without a scratch, circumstances beyond our control occasionally result in a freight claim. If this happens, let us know right away. We’ll guide you through the process and ensure your product is replaced immediately at no cost to you.