Frequently Asked Questions

Got a question? No problem. Here are our answers to questions we often hear from our customers. It's a great place to start if you have a question about ordering, shipping, or the product itself.


How do I order?

Do I need to place my order online?

Is ordering from your site secure?

Is there a minimum order size?

How do I get a copy of the invoice for my order?

Can I pick my order up at your warehouse?

What's your return policy?


About limited access, residential and lift gate add-ons

How can I get a freight quote?

Can I ship collect?

How do I track my order?

How much does Freight cost?

How do you ship your products?

How fast will my products ship?


Do you carry other products besides what's listed online?

Is your racking compatible with my existing racking? 

How do I assemble the racking?